Educational Technology Resource Center (ETRC)
If you need tech support or assistance with online courses, click the button below and complete the online HELP form.
Click the button below for helpful videos on accessing the Student Portal and Blackboard.
Student Portal/Blackboard Videos
Click the buttons below for helpful Blackboard FAQs and ETRC FAQs.
Faculty Resources
Software Requests
Faculty also can request installation of special textbook companion software or supplemental course-related software by contacting I.T. Services Helpdesk at helpdesk@triton.edu or extension 3527.
About the ETRC
A current semester Triton College photo ID is required for equipment use.
The Educational Technology Resource Center (ETRC) provides support for multi-factor authentication (MFA), all Online/Blackboard courses, the Student Portal, and Triton student email, providing in person, phone, and online orientations, online tutorials, Microsoft application tutorials, and Microsoft application certified tests. The test is available by signing up through the Continuing Education Department; the cost for each test is $80.00 plus a registration fee of $5.00. Additionally, the lab features current technology and software for students.
Please observe the following:
- All persons in the library must observe all Triton College policies and the Triton College Student Code of Conduct.
- The library is not responsible for any lost or unattended items.
- Please set cell phones to vibrate or silent mode.
- Illegal activities such as software pirating and copyright infringement are strictly prohibited.
- Files saved to the computer/hard drive are NOT retrievable once the computer restarts or shuts down.
- Save to a Flash Drive and save OFTEN. Check your flash drive for your files.
- Please DO NOT save to the HARD DRIVE.
Contact Information & Hours
Location: Library (Room A-200)
Phone: (708) 456-0300, Ext. 3215
etrchelp@triton.edu
Andrew Wittrock
Interim ETRC Manager
Office: A-210
(708) 456-0300, Ext. 3464
andrewwittrock@triton.edu
ETRC Hours:
Monday - Thursday: 8:00 a.m. - 8:00 p.m.
Friday: 8:00 a.m. - 4:00 p.m.
Saturday & Sunday: CLOSED